Contents

• If I place my order today, when will it ship?
• What is your return policy?
• Can I order by phone?
• Is it safe to place my order online with Broke2.com?
• Am I notified for out of stock items in my order?
• Do you ship to PO, APO, and FPO boxes?
• Haven't received my order yet, has it been shipped?
• My tracking number isn't working! Why?
• What type of credit cards do you accept?
• Washing Instructions?

Answers

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If I place my order today, when will it ship?

In-stock orders will be processed and shipped within 24-48 hours (excludes weekend and holidays). We also offer rush delivery shipping. Rush delivery orders must be submitted before 3pm ET. If items in your order are out of stock we'll notify you.

	Standard U.S.	Rush U.S.
Processing Time	1-2 business days	1 business day
Transit Time	5-7 business days	2-3 business days
Delivery Time	7-11 business days	4-7 business days

What is your return policy?

All of our products sold through our online store are unconditionally guaranteed. See our Return Policy for more information.

Can I order by phone?

Not at this time, all orders must be placed here on the website for security reasons, timely deliveries, and accuracy.

Is it safe to place my order online with Broke2.com?

Yes - online transactions are safe. We are using secure shopping cart with the latest encryption technology, 128-bit SSL, which secures your sensitive information before it ever reaches the internet.

Am I notified for out of stock items in my order?

If an order has been placed for an item that is currently out of stock or an order cannot be filled due to low stock, a Broke2.com customer service representative will contact you later after you have placed your order.

Do you ship to PO, APO, and FPO boxes?

Yes! We can ship to any valid postal address. Orders sent to PO, APO and FPO boxes can only be sent via US Priority Mail.

Haven't received my order yet, has it been shipped?

If you have received a shipping confirmation email, then yes, your order has been shipped. Transit time takes from 2-7 business days to arrive.

My tracking number isn't working! Why?

If FedEx is the shipping method, they can take up to 72 hours to update the tracking information. If USPS is the shipping method, the tracking number is a delivery confirmation and is updated when the order has been delivered or an attempt to deliver has been made.

What type of credit cards do you accept?

We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER/NOVUS.

Washing Instructions?

Wash warm, dry low. Although you should not expect any significant fading, wash colors separately from whites, especially on the first wash. Expect about 3-5% shrinkage after the first wash.